General

To buy from Skanshage Sweden you warrant that you are at least 18 years old or have your parent’s permission.
By placing an order it means you have agreed to our terms and that your name and required personal information is registered at our website.
Skanshage Sweden cannot guarantee that pictures in the website are exactly reflecting the real products, depending on the colour settings of your computer and monitor among other things. We limit our responsibility to any errors in texts and information about the products.

Skanshage Sweden reserves the right to change any information such as terms of purchase, information abot products and prises without prior notice.
Skanshage Sweden is a Silverfabriken Skanshage brand.

Payment

The payment can be made with credit card via Paypal or via your PayPal account.
There will be no extra charges for card- or PayPal payments.

Prices

All prices include Swedish VAT, 25%.
For orders from countries outside EU, local VAT  and import customs shall be paid in the country of destination by the customer.

Delivery time

Normally delivery time within Sweden is about 1 – 4 workdays. Deliveries outside Sweden usually takes 4-7 workdays depending on the country.
If a product you want to order temporarily is out of stock you will be notified about the delivery time in the webshop or via email. The production time can vary depending on number of orders in the workshop but normally you will receive your product within 2-6 weeks.
Skanshage Sweden is not responsible for any delays in delivery or any consequences thereof.

Shipping

Within Sweden the products are sent with recommended mail. Outside Sweden the products are sent with FedEx/DHL/UPS delivery.

Shipping costs

Free shipping worldwide.

Returns and exchanges

You have full return right within 14 days after receiving the products, given that the product is unused and in original conditions.
Please contact Skanshage Sweden by email info@skanshage.com to settle the best way to return the products.

Skanshage Sweden will refund your payment within 30 days after we have received the product back.
You are obliged to pay for the return freight of the product. Skanshage Sweden will not refund any shipments costs.

Complaint

If you receive faulty items or an incorrect delivery, please make sure you contact Skanshage Sweden as soon as possible, info@skanshage.com, and no later than 14 days after delivery.
When in contact, Skanshage Sweden will settle the best way to return the products.
Skanshage Sweden will pay for return delivery in such cases.

We follow Swedish laws in case of returns and in case of any disputes.

Personal data

The personal information you provide to be able to shop at our website is used to enable us to fulfil our business responsibilities to you and in marketing purposes. This information is not shared with anyone outside Skanshage Sweden/Silverfabriken Skanshage.
You have the right to contact us to find out what personal data is held about you. If the personal information is incorrect or irrelevant you have the right to request them to be corrected or deleted.

The processing of the information is made in accordance with the provisions of applicable personal data law.

Cookies

According to the Electronic Communications Act, which came to forse on 25 July 2003, anyone who visits a web site shall be informed on the use of cookies. When you visit Skanshage Sweden´s  site, so-called “session cookies” is saved on your computer. These are used for keeping track of your shopping cart. Session cookies disappear from your computer when you close your browser. If you disable cookies, you will not be able to make a purchase.

Force Majeure

Unusually events outside Skanshage Swedens control, which is not reasonably foreseeable, shall be considered force majeure, meaning Skanshage Sweden is released from Skanshage Swedens obligations to comply with the agreement.